UX Design & researchSalesMarketingCustomer journey map

Design your customer journey to improve it

As your business is online or offline, it is crucial to define your customer journey and particularly the phase they pay. The customer journey map tool will help you to decompose the user journey into stages and steps. It will help you have a clear vision and identify the key and breaking moments in your service. This exercise drives you to the right decisions you have to take to improve the user journey. The customer journey map tool also helps you capitalize on the user’s feelings, pain points, and creative ideas.

Customer Journey Map

Describe each step of your service from the user's viewpoint.

Create a customer journey